Handling Policy: 2 Business Days for All Orders

Thank you for choosing amsons design. We strive to provide exceptional service to our valued customers. This handling policy outlines our commitment to processing and preparing orders within a timely manner. Please read this policy carefully to understand our procedures and expectations regarding order handling.

Order Processing Timeframe:
Our standard order processing time is 2 business days from the date of order confirmation. Business days include Monday to Friday, excluding weekends and public holidays.

Order Confirmation:
Upon placing an order, you will receive an order confirmation email or notification with the details of your purchase. Please review this confirmation for accuracy and notify us immediately if you identify any errors.

Handling Process:

Order Verification: Our team will review the order details, including the product(s), quantity, and customer information, to ensure accuracy and availability.

Packaging and Preparation: Once the order is verified, we will proceed with carefully packaging and preparing your items for shipment. This process includes quality checks, ensuring that the items are in proper condition, and selecting appropriate packaging materials to protect your order during transit.

Shipping Label Creation: After packaging, we will generate shipping labels with the accurate shipping address and tracking information. This step is crucial to ensure your order can be tracked during transit.

Handover to Shipping Provider: Once the shipping labels are generated, we will hand over your order to the designated shipping provider for delivery. At this point, you will receive an email or notification containing the tracking number, allowing you to monitor the progress of your shipment.

Exceptions and Considerations:

Pre-Order Items: If your order includes pre-order items or items with a specified release date, the handling time may be extended to accommodate the availability of the items. We will communicate any delays and provide updated estimated handling and shipping times.

Customized or Personalized Items: In the case of customized or personalized items, additional handling time may be required to ensure proper customization and quality. The estimated handling time for such orders will be communicated during the order placement process.

Peak Seasons and Promotions: During peak seasons, such as holidays or sales events, order processing times may be slightly longer due to increased order volumes. We will make every effort to expedite processing during these periods and communicate any potential delays.

Force Majeure Events: In exceptional circumstances beyond our control, such as natural disasters, severe weather conditions, or other unforeseen events, order processing and handling times may be subject to delays. We will promptly notify affected customers and provide alternative solutions whenever possible.

Communication and Support:
Our customer support team is available to assist you with any questions or concerns regarding your order. Please contact us through our online support or email at contact@amsonsdesign.au.

We value your business and strive to provide a seamless and efficient order handling process. If you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Thank you for choosing amsonsdesign