Contact Details Policy
Coctact us email: contact@amsonsdesign.au
Introduction:
At amsonsdesign we are committed to providing excellent customer service and ensuring easy access to our support team. This policy outlines the various contact channels available for our customers to reach out to us for any information or assistance regarding our bedding products.
Contact Channels:
Online Contact Form: We offer an online contact form on our website, accessible through the "Contact Us" page. You can fill out the form with your query or request, and our support team will respond to you via email.
Online Chat: Our website features an online chat function, allowing you to connect with our customer support representatives in real-time. Simply click on the chat icon, provide your details and query, and our team will be available to assist you promptly.
Email: You can also reach us by sending an email to contact@amsonsdesign.au. Feel free to send us your questions, concerns, or any other relevant information, and our team will respond to your email as soon as possible.
Response Time:
We understand the importance of timely communication and strive to provide prompt assistance to our customers. While we aim to respond to all inquiries as quickly as possible, please note that due to a high volume of inquiries, it may take 2-3 business days for our team to get back to you. We appreciate your patience and understanding during peak periods.
Business Hours:
Our support team operates during regular business hours, which are 9am-5pm (Mon-Friday). Any inquiries received outside of these hours or on weekends and public holidays will be addressed during the next business day.
Privacy and Confidentiality:
We prioritize the privacy and confidentiality of our customers' information. Any personal data shared with us during the contact process will be handled in accordance with our Privacy Policy. Rest assured that we maintain strict confidentiality standards and take appropriate measures to protect your information.
We encourage you to reach out to us with any questions, feedback, or assistance you may require. Our friendly and knowledgeable representatives are here to help and ensure that you have a seamless experience with our bedding products.
Thank you for choosing amsons design.