Help & FAQs
ONLINE SHOPPING
| How do I get help? | Our Customer Support team is here to help you! You can contact us using the Contact Us option or Live Chat. |
| How do I get a copy of an invoice for my online order? | We can send an invoice if you need it, just get in touch with our Customer Support through Live Chat or Contact Us Option. |
| How do I get a copy of an invoice for my online order? | Our site is best used in the latest web browsers across Desktop, Tablet and Mobile devices. |
ONLINE BROWSING AND CHOOSING YOUR PRODUCTS
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How do I search for products online?
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Products can be found using keywords in the ‘Search ‘ section, which is at the top of your screen. |
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What can I buy online?
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Check out all of the items available for you to buy on our Shop Page |
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Can I still buy a ‘sold out’ item?
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Sorry! But if an item is as ‘sold out’, it isn't avaliable in stock.
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YOUR SHOPPING BASKET
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How do I make changes to items in ‘My Shopping Basket’?
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You can remove items or change quantities during the ‘checkout’ process. Or you can click on the basket icon on the top right of your screen at any time. Or visit the Cart page. |
| How do I know if my item is available? | You’ll be able to add all available items to your shopping basket. |
| Why was an item removed from ‘My Shopping Basket’? | If an item has become unavailable or we’ve found an issue with the product, it will be removed from your shopping basket. to find our more Contact Us or start a Live Chat. |
YOUR ORDER
| How do I get help? | Our Customer Support team is here to help you! You can contact us using the Contact Us option or Live Chat. |
| How do I get a copy of an invoice for my online order? | We can send an invoice if you need it, just get in touch with our Customer Support through Live Chat or Contact Us Option. |
| What browsers does Amsons Online support | Our site is best used in the latest web browsers across Desktop, Tablet and Mobile devices. |
| How do I search for products online? | Products can be found using keywords in the ‘Search ‘ section, which is at the top of your screen. |
| What can I buy online? | Check out all of the items available for you to buy on our Shop Page |
| Can I still buy a ‘sold out’ item? | Sorry! But if an item is as ‘sold out’, it isn't avaliable in stock. |
| How do I make changes to items in ‘My Shopping Basket’? | You can remove items or change quantities during the ‘checkout’ process. Or you can click on the basket icon on the top right of your screen at any time. Or visit the Cart page. |
| How do I know if my item is available? | You’ll be able to add all available items to your shopping basket. |
| Why was an item removed from ‘My Shopping Basket’? | If an item has become unavailable or we’ve found an issue with the product, it will be removed from your shopping basket. to find our more Contact Us or start a Live Chat. |
| How do I place an order? |
To place an order: |
| I’m having trouble placing an online order. What can I do? | If you’re having trouble placing an order online, please Contact Us through Contact form or start a Live Chat. |
| Can I get my order gift wrapped? | No, at the moment we’re unable to gift wrap your order. |
| Can I send my order as a gift? | You’ll be able to send your order as a gift but please note that the invoice will be sent with the parcel. |
| What if I don’t receive my order or shipping confirmation? | If you haven’t received a confirmation email within 24 hours of placing your order, Contact Customer support through Contact Us Page or start a Live Chat. |
| Am I able to add or delete items from my order once I have completed the order? | Unfortunately, you’re unable to add items or amend your order however you can create a new order. For more details Contact Us or start Live Chat. |
| What if the status of my order is showing as Review, Review on Hold or Rejected? | If the status of your order is showing as Review, Review on Hold or Rejected please Contact Us through Contact Us Page or Live Chat. |
| Q: I’m trying to order multiple amounts of the same product but can’t. Why is this? | We may not have enough stock to fulfil your order, or some items have purchase limits. You will need to adjust your quantities to order online. Feel free to Contact Us through Contact form or start a Live Chat. |
PAYMENT
| What currency is used on this site? | We may not have enough stock to fulfil your order, or some items have purchase limits. You will need to adjust your quantities to order online. Feel free to Contact Us through Contact form or start a Live Chat. |
| What should I do if my credit card has been declined? | If your credit card has been declined, it’s best to talk to your local bank. If they can’t help you please feel free to Contact Us through Contact form or start a Live Chat. |
| Is it safe to enter my credit card details? | Yes, your information and online credit card transactions are transmitted through a secure connection using Secure Socket Layering (SSL) encryption technology. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it almost impossible for this information to be intercepted. You can identify this by looking at the URL – ‘https’ the ‘s’ indicates you are in a secure area employing SSL. SSL is the system that is used by all reputable e-commerce sites. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. |
| Can I pay using PayPal? | Yes, you can pay using PayPal – just select this as your preferred payment method during the checkout process. |
| Can I pay using BPAY? | No, unfortunately at the moment, BPAY payments are not possible. |
| How do I pay for my order? | You can pay for your order via PayPal or credit card. And we also accept all major credit cards including MasterCard and Visa. |
| Can I use a gift card as payment? | No we can’t accept e-gift cards. |
| Can I still order online if I don’t have a credit card? | Yes, you can pay using PayPal for your online order. |
ACCOUNTS
| Do I need an account to place an order? | Yes. Having Amsons account will help you shop faster, manage and track your orders easily and receive exclusive discounts & offers. |
| How do I create an account |
To create an account:
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| How do I update my account information? |
To update your account information:
Make sure to ‘Save Changes’ after you have updated your details. If you face any issue feel free to Contact Us through Contact form or start a Live Chat. |
| How do I view my account order history? |
To view account order history:
Feel free to Contact Us through Contact form or start a Live Chat if you face any issues. |
| Can I change or update my email address that I use to sign in? |
Yes, to change or update the email address that you use to Sign In:
Feel free to Contact Us through Contact form or start a Live Chat if you face any issues. |
| How can I look up my order number? |
You can only look up your order number if you have an account with us. To look up your order number:
Contact Us through Contact form or start a Live Chat if you face any problem in doing so. |
| What can I do if I forget my password? | If you’ve forgotten your password, click on the ‘Login’ page and then ‘Forgot your Password’. You’ll then be able to enter your email address and we’ll send you a link to create a new one. |
| What should I do if the site says that I don’t have a username but I’ve placed an order in the past? | It may be that you’ve created your last order as a guest, so you might need to create a new account. However, if you believe that you have already set up an account, please contact Customer Support using Contact Us or start a Live Chat. |
| How old do you have to be to become Amsons member? | Yes, you can pay using PayPal – just select this as your preferred payment method during the checkout process. |