Returns & Refunds

We want you to love your Amsons bedding. If something isn’t right, we’re here to help.

Damaged or faulty items If your item arrives damaged or faulty, please email us at contact@amsonsdesign.com.au as soon as possible with your order number and photos of the issue. Once assessed, we’ll offer a replacement (if available), store credit, or a full refund to your original payment method. Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Change of mind - Contact us within 30 days of placing your order. If there is no delivery record, we treat the receipt date as 3 business days after dispatch. - Items must be unused and unopened, in original condition with all tags, seals and packaging, and in a resaleable condition. - Return postage is the customer’s responsibility. Please use a tracked, insured service and keep your proof of postage. We are not responsible for returns lost in transit. - Approved returns are refunded for the item price, less original shipping charges and a 15% restocking fee. We may offer an exchange or store credit instead. - Items that have been opened but are still in original condition are eligible for store credit only. - Change-of-mind refunds are not available for orders paid with Afterpay.

Items we can’t accept Items damaged through fair wear and tear, misuse, not following care instructions, or lack of reasonable care are not eligible for a refund or replacement.

How to start a return Request a return through your account at https://account.amsonsdesign.au (Orders → select your order → Request return), or email contact@amsonsdesign.com.au with your order number and reason for return (and photos for damaged or faulty items). Please don’t send items back before your return is approved. Our team will guide you through the next steps.

Cancellations To cancel an order, contact us as soon as possible. We can cancel orders that haven’t been dispatched or prepared for dispatch.

Thank you for choosing Amsons Design.