Returns & Refunds
We want you to love your Amsons bedding. If something isn't right, we're here to help.
Damaged or faulty items
If your item arrives damaged or faulty, please email us at contact@amsonsdesign.com.au as soon as possible with your order number and photos of the issue. Once we've assessed it, we'll offer a replacement (if available), store credit, or a full refund to your original payment method.
If we need the item sent back, we'll cover reasonable return postage for faulty or damaged items.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law.
Change of mind
• Contact us within 30 days of placing your order. If there is no delivery record, we treat the receipt date as 3 business days after dispatch.
• Items must be unused and unopened, in original condition with all tags, seals and packaging, and resaleable.
• Items that have been opened but are still unused and in original condition are eligible for store credit only.
• Approved refunds are for the item price, less original shipping charges and a 15% restocking fee. We may offer an exchange or store credit instead.
• Return postage is the customer's responsibility (see "Sending your return" below).
• Change-of-mind refunds are not available for orders paid with Afterpay.
Product display card and barcode
Every Amsons product comes with a product display card that carries its barcode. Please keep it and include it with any item you return. Our warehouse team needs the barcode to identify the product and process your return.
Returns that arrive without the display card can't be processed. The item will be sent back to you, and you'll be responsible for the cost of postage.
How to start a return
1. Request a return through your account at account.amsonsdesign.au (Orders → select your order → Request return), or email contact@amsonsdesign.com.au with your order number and reason for return (plus photos for damaged or faulty items).
2. Wait for our approval before sending anything back. Returns sent without approval may not be accepted.
3. Once approved, pack the item securely with its product display card and barcode.
Sending your return
• Please don't bring returns to our pickup warehouse (Matheson Street). All returns must be posted to the returns address above, including orders you picked up.
Refunds
Once your return arrives and passes inspection, we'll email you to confirm. Approved refunds are processed to your original payment method within [5–10] business days. Your bank may take a few extra days to show the funds. Store credit is issued by email as a gift card.
Items we can't accept
Items damaged through fair wear and tear, misuse, not following the care instructions, or lack of reasonable care are not eligible for a refund or replacement. This doesn't affect your rights under the Australian Consumer Law.
Sale items
Sale items, including Black Friday purchases, follow the same policy. Refunds are for the price you paid.
Cancellations
To cancel an order, contact us as soon as possible. We can cancel orders that haven't been dispatched or prepared for dispatch, or (for pickup orders) haven't been collected.
Questions?
Email contact@amsonsdesign.com.au and we'll reply within 1–2 business days.
Thank you for choosing Amsons Design.