Help & FAQs
ORDERING
How do I place an order? Add the items you’d like to your cart, then click Checkout and enter your delivery and payment details. You can check out as a guest or sign in to your Amsons account.
Can I change or add items after placing my order? Unfortunately, we can’t edit an order once it’s placed. If you need something extra, please place a new order. To cancel, contact us as soon as possible. We can cancel orders that haven’t yet been dispatched.
Can I still buy a “sold out” item? Sold-out items aren’t available to order. Check back soon, as popular styles are often restocked.
Why can’t I order more than a certain quantity? Some items have purchase limits, or we may not have enough stock to fill your order. Please adjust the quantity or contact us for help.
Why was an item removed from my cart? If an item becomes unavailable, it’s removed from your cart automatically. Contact us if you need help finding an alternative.
I didn’t get an order confirmation email. What should I do? Check your spam or junk folder first. If it’s not there within 24 hours, contact us and we’ll resend it.
My order status shows Review, On Hold or Rejected. What does that mean? This usually means we need to verify something about the order or payment. Please contact us and we’ll sort it out quickly.
Can I send my order as a gift? Yes, just enter the recipient’s address at checkout. Please note that an invoice is included in the parcel, and we’re unable to offer gift wrapping at this time.
Can I get a tax invoice? Yes. Contact us with your order number and we’ll email you a copy.
SHIPPING & DELIVERY
When will my order be dispatched? Orders placed before 11am on a business day are dispatched the same day. Orders after 11am are dispatched within 1 business day.
How much is shipping? Standard shipping within Australia is FREE on all orders. Express shipping is $15. We also ship to New Zealand ($15 per item) and Canada/USA ($50 per item).
How long will delivery take? Standard: 3–7 business days. Express: 1–3 business days. Times vary by location.
How do I track my order? You’ll receive an email with a tracking link as soon as your order leaves our warehouse.
My tracking says delivered but I can’t find my parcel. Please check with neighbours, building management and your local post office. If you still can’t find it, contact us within 21 days of placing your order.
RETURNS & REFUNDS
What is your returns policy? Change-of-mind returns are accepted within 30 days of delivery for unused, unopened items in original packaging. Return postage is paid by the customer, and a 15% restocking fee applies. See our full Return Policy for details.
My item arrived damaged or faulty. What do I do? We’re sorry! Email us with your order number and photos, and we’ll arrange a replacement, store credit or full refund.
How long do refunds take? Once your return is received and approved, we process the refund to your original payment method. How long it takes to appear depends on your bank or payment provider.
PAYMENT
What currency are prices in? All prices are in Australian dollars (AUD) and include GST.
What payment methods do you accept? Visa, Mastercard, American Express, PayPal, Shop Pay, Google Pay and Afterpay.
Do you accept BPAY or gift cards? Not at this time.
My card was declined. What should I do? Please check your card details and contact your bank. If the problem continues, try another payment method or contact us.
Is it safe to pay on your website? Yes. Our checkout is secured with SSL encryption, and payments are processed by trusted payment providers. We never store your card details.
ACCOUNTS & REWARDS
Do I need an account to order? No, you can check out as a guest. Creating an account lets you track orders, check out faster and earn Bedding Bucks.
What is the Comfy Cozy Club? Our free rewards program. You earn:
• 500 Bedding Bucks for joining
• 5 Bedding Bucks for every $1 you spend
• Bucks for following and sharing us on social media
• a birthday bonus
Redeem them for discounts or free shipping. See the Comfy Cozy Club page for details.
How do I reset my password? Click Login, then “Forgot your password?”, and we’ll email you a reset link.
How do I find my order history? Log in and go to My Account → Orders.
PRODUCTS & CARE
What sizes do you offer? Single, King Single, Double, Queen, King and Super King. Check each product page for exact dimensions.
What are your products made from? Our range includes 100% cotton, ultra-soft 2000TC microfiber, and easy-care cotton-polyester. The material is listed on every product page.
How do I care for my bedding? - Wash separately before first use. - Machine wash warm (40°C) on a gentle cycle, and don’t overload the machine. - Use a mild detergent, fully diluted before adding the linen. Avoid detergents with optical brighteners (OBAs); a eucalyptus-based or wool wash is ideal. Fabric softener isn’t needed. - Line dry in the shade, out of direct sunlight. If using a dryer, tumble on low or medium for no more than 20 minutes, and remove while slightly damp. - Iron on a warm setting if needed. Do not dry clean. - Keep bleach, benzoyl peroxide and acne or skin treatments away from your linen, as they can permanently discolour it. - Make sure linen is completely dry before storing.
Full care details are on each product page.
CONTACT US
How do I contact you? Email contact@amsonsdesign.com.au, use the Contact Us form, or start a Live Chat. Our team is available 9am–5pm AEST, Monday to Friday. We reply within 1–2 business days.